FAQ¶
Common questions and quick answers for site owners and admins. This list grows over time - if your question isn't here, ask us!
Where do I find my DMS version?¶
It's shown on the Dealer.ms settings screen in your WordPress admin. Have it handy when reporting an issue.
A shortcode shows nothing - why?¶
Most likely it's a shortcode that only works on a listing (a vehicle detail page or inside a listing loop), but it's placed on a normal page. Move it onto a listing template. See Using Shortcodes.
The raw text [dms_...] appears on the page instead of content.¶
The shortcode name is misspelled, or the block is set to plain text/code instead of a normal text block. Retype it and double-check the spelling.
A price shows $0 or nothing.¶
The listing has no price set, or a specific fee/discount id you referenced doesn't exist on that listing.
How do I change what appears when a search has no results?¶
Configure the message, style, and optional sign-up form in your No Results / Stock Alert settings - globally or per inventory type. See Stock Alerts.
How do I add a badge to listings?¶
Badges are managed under Dealer.ms. Create the badge, style it, then assign it to listings (individually or by rule). Badges appear on search results and detail pages.
How do shoppers get notified when I add matching inventory?¶
Turn on the Notify Me form (or place the [dms_stock_alert] element). Shoppers sign up with the search they ran, and DMS emails them automatically when a match arrives. See Stock Alerts.
I'm a developer - where's the API documentation?¶
See the developer documentation: the Listings API, hooks, shortcodes, and extension guides.